Patient Guide

Your comprehensive resource for preparation checklist, billing transparency, insurance procedures, and FAQs.

DAILY CARE GUIDE

Essential Patient Care & Recovery Guidelines

Critical healthcare advice provided by our medical team to ensure a safe, smooth, and complete recovery.

Nutrition

1. Healthy Eating & Nutritious Food

Consume a well-balanced diet high in lean proteins, fiber-rich whole grains, and fresh vegetables to accelerate cellular repair and tissue healing. Maintain robust hydration by drinking at least 8-10 glasses of water daily. Avoid processed foods, excessive sodium, and refined sugars which can cause systemic inflammation.

Prescriptions

2. Strict Medication Adherence

Take all your prescribed medications exactly as directed by your doctor. Do not alter dosages or stop taking antibiotics or pain management drugs early—even if you feel completely recovered. Set reminders or use a pill organizer to ensure you stay on schedule.

Warning Signs

3. Monitor & Report Suspicious Symptoms

Be vigilant and report any suspicious physical changes immediately to your care team or physician. Key warning signs include: a sudden fever (above 101°F), severe or escalating localized pain, redness/swelling/drainage around incision sites, persistent nausea, or breathing difficulties.

Rest & Activity

4. Balanced Physical Activity & Sleep

Ensure you obtain at least 8 hours of restorative sleep each night. Perform only light, doctor-approved physical movement, such as gentle walks, to promote blood circulation and prevent vascular clots. Strictly avoid heavy lifting, strenuous workouts, or sudden movements until cleared.

Hygiene

5. Infection Prevention & Sanitization

Maintain exceptional personal hygiene. Wash hands thoroughly with antiseptic soap before and after caring for surgical wounds or touching dressings. Keep surgical sites clean and completely dry according to specific nursing discharge instructions to prevent cross-contamination.

Pre-Admission Checklist

Please ensure you prepare these details before arriving at the hospital lobby:

Government Identity Card (Aadhaar, Voter ID, Passport)
All past medical histories, reports, and lab results
Active corporate or individual health insurance cards
Referral letters or doctor prescriptions (if any)
Personal hygiene kits and comfortable clothing
List of current regular medications & drug allergies

Insurance & Cashless Support

Harriss Healthcare supports cashless billing options across major health insurance firms and Third-Party Administrators (TPAs). Our designated desk works directly to fast-track your claims.

Ensure you submit pre-authorization files at least 48 hours before planned surgeries to avoid delayed processing at discharge.

Star Health
HDFC Ergo
ICICI Lombard
Medi Assist TPA
FAQ

Frequently Asked Questions

Get answers to common queries regarding hospital stays, billing, and consultations.

How do I book an appointment with a specialist?
You can fill out the contact form on our website or call +91 73585 70595. A dedicated care coordinator will review your request, request standard reports, and schedule the appointment with the best specialist.
Is cashless treatment available at all partner hospitals?
Yes, cashless treatments are available at all partner hospitals (Vasan Eye Care, Dentistree, and Dhanwanthralaya) for standard plans, subject to approvals from your insurance carrier or TPA panel. Our billing specialists handle pre-auth filings for you.
What documents are required for admission?
You will need a government-approved identity card, your doctor’s referral prescription, past lab reports/radiology records, and your health insurance card details.
What are the visitor guidelines and timings?
Standard visiting hours for relatives are 11:00 AM to 1:00 PM and 5:00 PM to 7:00 PM. Only one visitor with an official pass is allowed in the inpatient rooms to ensure safety, hygiene, and patient rest.
Are emergency rooms open 24/7?
Yes, our network hospitals feature fully-functional trauma centers and emergency departments operating 24 hours a day, 7 days a week, supported by on-call specialists and on-site medical staff.
VISITOR RULES

Guidelines for Visitors

To keep our clinical environment safe, sterile, and calm, we request compliance with these simple rules:

Sanitization & Hygiene

Clean hands with alcohol rub dispensers at ward entry. Avoid touching medical lines, monitoring screens, and patient beds directly.

Quiet Environment

Keep mobile devices on silent mode. Speak softly and avoid group clustering in hospital corridors to ensure recuperation remains peaceful.

No Outside Food

Outside food is not permitted in recovery rooms. Hospital nutritionists coordinate customized, hygienically prepped dietary plans for each patient.